Payment & Billing Policy

This Payment & Billing Policy applies to all orders placed on kantiglow.co.uk, operated by ICOMCHAIN LTD. By placing an order, you agree to the terms set out below.

Currency & pricing

• Prices shown include any applicable UK taxes unless stated otherwise at checkout.
• If you pay with a card issued outside the UK, your bank may apply a currency-conversion or foreign-transaction fee — this is set by your bank, not by KantiGlow.
• Delivery charges (where they apply) are shown before you confirm your order. UK delivery is free on orders over £100.

Payment methods we accept

You can pay securely at checkout using any of the following. The methods available to you may vary depending on your device and location.

All payments are processed by trusted third-party providers. KantiGlow does not see or store your full card details.

Billing & charges

• When you're charged: payment is taken in full at the time you place your order. Your order is confirmed once payment is authorised.
• Order confirmation: you'll receive an email confirmation and receipt with your order number and a summary of what you paid.
• Failed or declined payments: if a payment can't be authorised, your order won't be processed. Please check your details or try another method.
• Buy now, pay later: Clearpay and Klarna are provided by those companies and are subject to their own terms, eligibility checks and repayment schedules.

Secure payments

Your security matters to us. All transactions on kantiglow.co.uk are encrypted using SSL, and payments are handled by PCI-DSS-compliant payment providers. We never store your full card number, and your payment details are never shared with third parties for marketing.

Returns & refunds

Not quite right? You can request a return and refund on eligible items. Here's how it works in brief:

Refunds are issued to the original payment method and typically appear within 5–10 working days, depending on your bank or provider. For health & safety reasons, opened or used consumable products may not be eligible unless faulty.

Cancellations & changes

• Need to change or cancel an order? Contact us as soon as possible — we'll always try to help before your order is dispatched.
• Once an order has been dispatched, it will be handled under our returns process above.