Terms of Service

Welcome to KantiGlow. These Terms of Service ("Terms") govern your use of the website kantiglow.co.uk and any purchase you make from us. The site is operated by ICOMCHAIN LTD ("KantiGlow", "we", "us"). By using our website or placing an order, you agree to these Terms. Please read them alongside the policies linked above, which form part of these Terms.

1Using our website

You may use our website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorised access, or use it in any way that could damage or disrupt the service for others. We may update, suspend or withdraw all or part of the site at any time without notice.

2Products & pricing

• All prices are shown in GBP (£) and include VAT where applicable.
• We take care to describe our products accurately, but colours, packaging and images may vary slightly.
• We may change prices at any time, but changes won't affect orders we've already accepted.
• Occasionally an item may be mispriced; if so, we'll contact you before processing the order.

Full details of currency and accepted payment methods are set out in our Payment & Billing Policy.

3Orders & acceptance

When you place an order, you're making an offer to buy. Your order is accepted once we send you a confirmation or dispatch email — that's when a contract is formed between us. We may decline or cancel an order (for example, if an item is out of stock or a pricing error occurs), and if we do, we'll refund any payment taken.

4Payment

Payment is taken securely at checkout through our payment provider. We do not store your card details ourselves — they're handled by specialist, security-certified payment providers. See our Payment & Billing Policy and Privacy Policy for details.

5Shipping & delivery

We deliver across the UK. Delivery options, our flat £4.99 rate, our free-delivery threshold and estimated timeframes are set out in full in our Shipping & Delivery Policy. Delivery times are estimates and not guaranteed.

6Returns & refunds

If you change your mind or something isn't right, our Return & Refund Policy explains your options, the return window, who pays return postage, and how refunds are processed. Nothing in these Terms affects your statutory rights as a consumer.

7Your privacy

We only collect the information we need to run our shop and fulfil your orders, and we protect it carefully. Our Privacy Policy explains what we collect, how we use it, and the rights you have over your data.

8Health & product disclaimer

9Intellectual property

All content on this website — including text, logos, branding, images and design — belongs to ICOMCHAIN LTD or its licensors and is protected by law. You may not copy, reproduce or reuse it without our written permission.

10Limitation of liability

We provide our website and products with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or unforeseeable losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited. This does not affect your statutory rights.

11Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

12Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place an order is the one that applies. Please check back occasionally so you're aware of any changes.

13Contact us

If you have any questions about these Terms, please contact us at support@kantiglow.co.uk or by post at ICOMCHAIN LTD, Aldow Enterprise Park, Manchester, England, M12 6EJ.