Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed on kantiglow.co.uk, operated by ICOMCHAIN LTD. The delivery options and exact costs for your order are always shown at checkout before you pay.

Delivery options & costs

Standard UK delivery rates — one flat rate per order, confirmed at checkout:

All prices and delivery charges are shown in GBP (£). See our Payment & Billing Policy for currency and payment details.

Dispatch & delivery times

Estimated timeframes from when you place your order. These are estimates and not guaranteed, but we work hard to hit them.

During sale periods and public holidays, dispatch and delivery may take a little longer.

Order tracking

• You'll receive an order confirmation email as soon as your order is placed.
• Once your parcel is dispatched, we'll send a dispatch email with tracking details where available.
• You can also check your order status any time by contacting us with your order number.

Where we deliver

We currently ship to addresses across the United Kingdom, including mainland UK, the Scottish Highlands & Islands, and Northern Ireland.

Delivery addresses

• Please double-check your delivery address at checkout — we can't be responsible for orders sent to an incorrect address you've provided.
• If a parcel is returned to us because it couldn't be delivered or was unclaimed, we'll contact you to arrange re-delivery (a further delivery charge may apply).

Delayed, lost or damaged parcels

• Running late? Delays occasionally happen with carriers. If your order hasn't arrived within the estimated time, please contact us and we'll chase it up.
• Lost in transit? If your tracking shows no movement or your parcel appears lost, get in touch and we'll investigate and put it right.
• Arrived damaged or incorrect? Please report it immediately (within 48 hours) — see our Return & Refund Policy. We'll arrange a replacement or refund at no cost to you.