Frequently Asked Questions

Simply browse our shop, choose the products you'd like, and add them to your basket. When you're ready, click the cart icon and follow the checkout steps — enter your delivery details, choose your payment method, and confirm. You'll receive an order confirmation email straight away.

We accept all major debit and credit cards (Visa, Mastercard, American Express and Maestro), as well as popular digital wallets such as Apple Pay, Google Pay, Amazon Pay and PayPal. Buy-now-pay-later options like Clearpay and Klarna may also be available at checkout.

For full details, see our Payment & Billing Policy.

No. We never store your payment card details. When you pay, your card information is captured and stored securely by our specialist payment provider, not by us — we only ever receive confirmation that your payment succeeded. You can read more in our Privacy Policy.

Yes. Our website uses secure SSL/HTTPS encryption on every page, and all payments are processed through security-certified providers. Because we don't hold your card details ourselves, your most sensitive information stays protected at all times.

All prices on our site are shown and charged in British Pounds Sterling (GBP £), and include VAT where applicable.

We aim to dispatch orders quickly (usually within 24–72 hours), so please contact us as soon as possible if you need to change or cancel. If your order hasn't been dispatched yet, we'll do our best to help. Once it's on its way, you can return it under our Return & Refund Policy.

No — you're welcome to check out as a guest. Creating an account is optional, but it makes future orders faster and lets you view your order history and track your purchases.

Yes. As soon as you place your order, we'll email you a confirmation with your order number and details. When your parcel is dispatched, we'll send a second email with tracking information where available.

Usually only one discount code can be applied per order, unless a promotion specifically says otherwise. Enter your code in the box at checkout and the discount will be applied to your total before payment.

We currently deliver to addresses across the United Kingdom, including mainland UK, the Scottish Highlands & Islands, and Northern Ireland.

Standard UK delivery is a flat £4.99 per order, and free on orders over £100. The exact cost is always shown at checkout before you pay.

See our Shipping & Delivery Policy for full details.

Yes! We offer free standard UK delivery on all orders over £100. The discount is applied automatically at checkout — no code needed.

Orders are usually delivered within 5–7 working days. We dispatch from India within 24–72 hours, and delivery to the Scottish Highlands, Islands and Northern Ireland may take 1–2 extra working days. These are estimates and not guaranteed, but we work hard to hit them.

We aim to pick, pack and dispatch orders within 24–72 hours (Monday–Friday, excluding UK bank holidays). Orders placed before 1pm are processed the same working day where possible.

Yes. Once your order is dispatched, we'll email you tracking details where available. You can also contact us any time with your order number and we'll give you an update.

At the moment we only ship within the UK. If you're based overseas and would like to order, please get in touch and we'll let you know if we can help.

Delays occasionally happen with carriers. If your order hasn't arrived within the estimated time, or your tracking shows no movement, please contact us and we'll chase it up with the courier and put things right.

Please double-check your address at checkout, as we can't be responsible for orders sent to an incorrect address you've provided. If you spot a mistake, contact us immediately — if your order hasn't been dispatched yet, we may be able to update it.

If you change your mind, you can return eligible items in their original, unopened condition. Please see our Return & Refund Policy for the full details, including the return window and eligibility.

Just contact us with your order number and the item you'd like to return, and we'll guide you through the process and give you the return address.

For change-of-mind returns, you send the item back and pay the return postage yourself. We then refund the full price of the returned item(s), with nothing deducted. If your item arrived damaged or incorrect, the return is free — see below.

We're sorry if that happens! Please report it to us immediately (within 48 hours of delivery) with a photo if possible. We'll arrange an immediate return and send a replacement or issue a full refund at no cost to you.

Once we receive and inspect your returned item, we'll process your refund to your original payment method. Refunds are typically completed within a few working days, though the exact timing depends on your bank or card provider.

For health, safety and hygiene reasons, we're generally unable to accept returns of supplements once they've been opened or used — unless the item is faulty, damaged or incorrect. Please check our Return & Refund Policy for the specifics.

The easiest way to exchange is to return your eligible item for a refund and place a new order for the product you'd prefer. If you'd like a hand, just contact us and we'll help.

Absolutely. We source authentic Ayurvedic supplements directly from trusted, established brands in India, so you can be confident you're getting genuine, traditional formulations.

Our products are authentically sourced from India, the home of Ayurveda, from reputable manufacturers with a long heritage in Ayurvedic wellness. You can read more on our About Us page.

Many of our products are plant-based and suitable for vegetarians, and some are fully vegan. Ingredients vary by product, so please always check the individual product label and description for its suitability before purchasing.

Each product has its own recommended usage and dosage, which you'll find on the label and product page. Always read the label carefully, follow the directions, and do not exceed the recommended dose. If you're unsure, consult a qualified healthcare professional.

Store your supplements in a cool, dry place away from direct sunlight, and keep them tightly closed and out of reach of children. Check the label for any product-specific storage instructions.

Every product carries a best-before or expiry date printed on its packaging. We always aim to send products with a good amount of shelf life remaining so you can enjoy them at their best.

We're happy to share general information about our products, but we can't provide personalised medical advice. For guidance tailored to your health, please consult a doctor or qualified Ayurvedic practitioner. Feel free to contact us with any product questions.

Ayurveda is one of the world's oldest holistic wellness systems, developed in India over thousands of years. It focuses on balance in the body and mind through natural, plant-based herbs, diet and lifestyle. Our supplements draw on these traditional formulations.

Our products are food supplements made to traditional formulations and are generally well tolerated when taken as directed. As with any supplement, always read the label, don't exceed the recommended dose, and speak to your doctor if you have a medical condition or any concerns.

No. Our products are food supplements and wellness products, not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and are not a substitute for a balanced diet, a healthy lifestyle, or advice from your doctor.

If you're taking any medication or have a health condition, please consult your doctor or pharmacist before taking any new supplement. They can advise on whether it's suitable for you and whether it may interact with your medication.

If you are pregnant, breastfeeding or planning to become pregnant, please consult your doctor or midwife before taking any supplement. Some herbs may not be recommended during this time, so professional advice is important.

Our products are formulated for adults unless a label states otherwise. Please keep all supplements out of the reach of children, and consult a healthcare professional before giving any supplement to a child.

When taken as directed, our supplements are generally well tolerated. However, everyone is different, and some people may be sensitive to certain ingredients. Always check the label for allergens, stop use if you experience any adverse reaction, and seek medical advice if needed.

You can reach our UK-based support team any time via our Contact page or by emailing support@kantiglow.co.uk. We aim to reply as quickly as possible, usually within one working day.

We only collect the information we need to process your order and support you, and we handle it carefully in line with UK data protection law. We never sell your data. For full details, see our Privacy Policy.

Yes — we use essential cookies to make the site work, and, with your consent, cookies for functionality, analytics and marketing. You can manage your preferences at any time. Learn more in our Cookie Policy.

On the login page, click "Lost your password?" and enter your email address. We'll send you a secure link to reset it. If you have any trouble, just contact us and we'll help.

We're an online store, so you can shop with us any time from the comfort of home and have your order delivered across the UK. KantiGlow is operated by ICOMCHAIN LTD, based in Manchester.