Return & Refund Policy
Not quite right? Here's everything you need to know about returning an item and getting your refund.
Last updated: October 2026This Return & Refund Policy applies to orders placed on kantiglow.co.uk, operated by ICOMCHAIN LTD. It sits alongside our Payment & Billing Policy and does not affect your statutory rights.
Return window & eligibility
You can request a return within 30 days of receiving your order. To be eligible, items must be:
- Unused, unopened and in their original, sealed packaging.
- In a resalable condition, with any seals and labels intact.
- Accompanied by your order number or proof of purchase.
For health & safety reasons, opened or used consumable products (such as supplements) cannot be returned unless they are faulty, damaged or incorrect (see below).
How to request a return
Get in touch
Email support@kantiglow.co.uk within 30 days with your order number and reason.
We confirm
We'll check eligibility and send you the return address and simple instructions.
Ship it back
Send the item back to us, unused and in its original sealed packaging.
Get refunded
Once received & checked, we process your refund to the original payment method.
Return shipping costs
Return postage is paid by you. For change-of-mind returns, you are responsible for the cost of returning the item to us.
You send the item back yourself, with any postal service you choose, and pay the postage directly. Nothing is deducted from your refund: we refund the full price of the returned item(s).
- We recommend using a tracked service — we can't refund items that don't reach us.
- Any original delivery charge you paid is non-refundable for change-of-mind returns.
- Return shipping is not charged to you if the item is faulty, damaged or incorrect — see below.
Damaged or incorrect items
Received something damaged or wrong? Tell us right away.
If your order arrives damaged, faulty, or you've been sent the incorrect product, please report it to us immediately — within 48 hours of delivery — at support@kantiglow.co.uk, ideally with a photo and your order number.
We'll arrange an immediate return and send you a full refund or a replacement at no cost to you — including any return shipping. You won't be out of pocket for our mistake.
Refunds
- How you're refunded: to your original payment method — we can't refund to a different card or account.
- How long it takes: once we receive and check your return, we process the refund within 2 working days. It then typically appears within 5–10 working days, depending on your bank or provider.
- What you get back: the full price of the returned item(s). For change-of-mind returns you pay the return postage yourself when you send the parcel. For damaged, faulty or incorrect items, you're refunded in full.
- Buy now, pay later: if you paid with Clearpay or Klarna, refunds are handled through them and adjusted against your plan.
Exchanges
We don't offer direct swaps. If you'd like a different product, simply return the eligible item under this policy and place a new order for the one you'd prefer.
Non-returnable items
- Opened or used consumable products (e.g. supplements), for health & safety reasons — unless faulty, damaged or incorrect.
- Items returned without prior contact, or outside the 30-day window.
- Items not in their original, sealed, resalable condition.
Your statutory rights
Nothing in this policy affects your legal rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. If an item is faulty or not as described, you may be entitled to a repair, replacement or refund.
We're here to help
Start a return or ask us anything about a refund — our UK support team will guide you through it.